Privacy Policy


How we collect, use, disclose and protect your information is a very important matter to you; therefore, your privacy is very important to us too. It is dUS Travel policy to respect your privacy regarding any information we may collect while operating our business. We recognise the importance of, and are committed to, managing any personal information that we collect in compliance with the General Data Protection Regulations (GDPR).

 

This Privacy Policy describes our practices in connection with information that we collect through the website operated by us from which you are accessing this Privacy Policy (the "Website"), as well as through HTML-formatted e-mail messages that we send to you that link to this Privacy Policy (the "Services"). By providing Personal Information to us, you acknowledge that you understand and agree to this Privacy Policy.

 

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy and informing yourself of any changes to this Privacy Policy. 

Throughout the site, the terms “we”, “us” and “our” refer to dUS Travel. dUS Travel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on this website.

 

Please read this Privacy policy carefully. By accessing and using our website, you agree to our privacy policy and confirm that you have the authority to accept our privacy policy on behalf of all persons included in your group.

 

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SECTION 1. YOUR INFORMATION

When you purchase a service from our agency, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address. date of birth, gender, postal address, telephone number, passport details, medical information, travel insurance details and other information needed for the purchase of some packages; but also details of the services you have purchased from us and enquiries, additional information necessary to deliver those services and to respond to your enquiries.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We will not combine information collected from your browser or device with personal information you have submitted without your prior consent. We only use this information for statistical and internal purposes including improving the functionality of our website for our users.

We may send you emails about our services, new products and other updates only if you give us your contact permission in your Register account.

When you make an enquiry via email or via our website, we'll send you an email with the details of your enquiry so we can take your enquiry further and give you a better chance of finding what you are looking for. 

Some information collected may be considered “sensitive information”.  We collect it to provide you with our services, only if you provide it with your consent. 

 

 

SECTION 2. CONSENT

By registering and login with us, making a booking, connecting to our social media, you give consent to provide us such information.

We may also receive the information from a third party (example: partners performing services on our behalf).

You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide of your group members while making bookings.

When you are using our services, we may take videos and photos of you during your trip that may be used for our marketing materials or on our website. If you do not wish to appear on these videos and/or photos, please notify us by emailing us at [email protected]

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected]

 


SECTION 3. RETENTION OF PERSONAL DATA

dUS Travel stores your personal data for a period of six years from the invoice date.

At the end of the retention period, the personal data will be deleted, unless there are reasons of public interest to keep the personal data for a longer period.

However, you can ask us to erase all or some of the information we hold about you at any moment by contacting us at [email protected]



SECTION 4. DISCLOSURE

We may disclose your personal information if we are required by law to do so.

We may disclose your personal information as follows:

- We may share your personal information to our related partners for the purposes of providing services to you or for marketing purposes.

- We may disclose your personal information to our employees or third party service providers for the purposes of fulfilling requests by you, managing your bookings, responding to your enquiries and to provide services to you, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.

- We may disclose your personal information where disclosure is required by government authorities at the point(s) of departure and/or destination to process your information for immigration, border control, security and anti-terrorism purposes.

We may collect, hold, use and disclose your information for the following purposes:

- arranging your bookings;

- manage our relationship with you;

- to contact you;

- to identify and tell you about services we think you may be interested in;

- providing relevant information to insurers, their agents and medical staff in case of emergency;

- for identification of fraud or error or for regulatory reporting and compliance.

When you provide your email address to make an online booking, your contact details may be retained even if the transaction is not completed, so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. 

We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body, disclosure is authorized or required by law or disclosure is otherwise permitted by applicable national laws.


 

SECTION 5. PAYMENT

If you choose a direct payment gateway to complete your purchase, encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We give the utmost importance to keeping your data safe and secure. Your credit card details are encrypted through the use of SSL (Secure Sockets Layer) technology, and public-key security. During transmission of your credit card details, the encryption software will transfer your information from your browser to our server in an encrypted form that eliminates any possibility of the information being intercepted enroute over the internet. 

 

Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.

 

 

SECTION 6. THIRD-PARTY SERVICES

We may disclose your personal information to our employees, partners or third-party service providers for managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, and professional advisors such as accountants, solicitors, business advisors and consultants.

We may share information with third parties in limited circumstances without your consent if we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body, disclosure is authorized or required by law or disclosure is otherwise permitted by applicable national laws.

In order for you to travel abroad, we may disclose your personal information where disclosure is required by government authorities.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

SECTION 7. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you create an account on our Site, you are responsible for maintaining the strict confidentiality of your account password. Please notify us of any unauthorized use of your password or account or any other breach of security.

 


SECTION 8. COMPLAINTS

If you believe that your privacy has been breached, please contact us at [email protected] and provide details of the incident so that we can investigate it.

After we have completed our investigation, we will contact you to advise the outcome. 


SECTION 9. MARKETING

We may use your personal information to contact you by email or phone to inform you of new or existing products that we believe may be of interest to you. If you no longer wish to receive these updates via email, please clink on "unsubscribe" in your dUS Travel account or you can contact us directly by email at [email protected] if you're having trouble to unsubscribe.

 

 

SECTION 10. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

SECTION 11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at [email protected]

 

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